This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make a purchase or interact with our services. We are committed to protecting your personal data and being transparent about how we handle it.

Last updated: 15 October 2026

1. Information We Collect

We may collect personal information that you provide to us, including your name, email address, phone number, delivery and billing addresses, and payment information when you place an order or create an account. We may also collect technical information such as your IP address, browser type, device information and pages you visit on our website.

2. How We Use Your Information

We use your information to process and fulfil orders, provide customer support, improve our website and services, send order updates and important notifications and, where permitted, send marketing communications about new products, offers and pet care tips.

3. Legal Basis for Processing

We process your personal data where necessary to fulfil a contract with you, comply with legal obligations, pursue our legitimate business interests, or obtain your consent where required, such as for certain marketing communications.

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties, including payment processors, delivery partners, email service providers and analytics providers, where necessary to operate our website and fulfil our services. These providers are expected to handle your information securely and only for authorised purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember your preferences and analyse website traffic. You can manage your cookie preferences through your browser settings or our cookie consent tool, where available. For more details, please see our Cookie Policy.

6. Your Rights

Depending on your location and applicable data protection laws, you may have the right to access, correct or delete your personal data, restrict or object to certain processing, request data portability, or withdraw consent where processing is based on consent. To exercise your rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration. While we take reasonable steps to safeguard your data, no method of electronic transmission or storage is completely secure.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including meeting applicable legal, accounting, tax and reporting requirements. When data is no longer needed, we will securely delete or anonymise it where appropriate.

9. International Transfers

Your information may be transferred to or processed in countries outside the UK. Where international transfers occur, we will take appropriate steps to ensure your personal data remains protected in accordance with applicable data protection laws.

10. Children's Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information directly from children under 16 without appropriate authorisation. If you believe a child has provided us with personal data, please contact us so we can review the matter and take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal obligations. Any updates will be published on this page, together with the revised date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Have Any Questions?

Our friendly team is here to help. Get in touch and we'll be happy to assist you.

Contact Our Team